Billing Management
We can assess and document your telecom usage and expenses, work directly with service providers, and provide comprehensive reports and recommendations. We can even assume ongoing monthly telecom billing management responsibility for your entire communications environment. We perform the services and functions associated with a best-in-class telecom department, delivering maximum value at the lowest possible cost. Services include:
- Provisioning: Place orders for all cellular accounts services on behalf of your company. Maintain a record of all requests placed through the customer web portal and/or e-mail notification.
- Trouble Ticket Tracking and Support: Report trouble ticket status back within acceptable timeframes for repair. For end-user services, supply training and support for commonly asked questions.
- Invoice Tracking: Produce monthly dedicated headcount for the purpose of inputting and tracking all line-by-line expenses related to expenditures. Work with your AP department to facilitate the automation of invoice payment by department.
- Policy and Procedure: Documents will be created for your company to ease the future management of the procurement of telecom services. These best practices documents may then be customized to meet IT and finance specific needs.
- Asset Control: Maintain a database of all assets associated with an employee ID or employee/contractor name. Control the equipment for returned cell phones and pagers (if warranted by the Client) and deploy them when a new order is place for cellular or paging service.
- Rate Plan Analysis: On a monthly basis provide a rate plan analysis of all usage-based services the Client subscribes to. Make recommendations based on past usage patterns to help decrease expenditures.
- Contract Tracking: Supply you with a database of all outstanding contracts and notify you approximately 4-6 months prior to the termination of a contract.
- Bid development: After the initial notification we will prepare a suitable bid document to send to Carriers for new pricing and contracts. Help to negotiate the best contract terms and conditions possible for like sized clients. Work directly with your legal team to advise Carrier of requested language.
- Reporting: On a monthly basis you will receive reports detailing the telecom/datacom expenditures in the following detail:
- Actual by vendor and service type
- Actual by dept
- Exception (cell phones, pagers, audio conf, remote access, calling card)
- Accrual for services not invoiced
- Terminated employees
- Inventory
- Open issues log